Bose Corp spies on its wireless headphone customers by using an app that tracks the music, podcasts and other audio they listen to, and violates their privacy rights by selling the information without permission, a lawsuit charged.
The complaint filed on Tuesday by Kyle Zak in federal court in Chicago seeks an injunction to stop Bose's "wholesale disregard" for the privacy of customers who download its free Bose Connect app from Apple Inc or Google Play stores to their smartphones.
"People should be uncomfortable with it," Christopher Dore, a lawyer representing Zak, said in an interview. "People put headphones on their head because they think it's private, but they can be giving out information they don't want to share."
Bose did not respond on Wednesday to requests for comment on the proposed class action case. The Framingham, Massachusetts-based company has said annual sales top $3.5 billion.
Zak's lawsuit was the latest to accuse companies of trying to boost profit by quietly amassing customer information, and then selling it or using it to solicit more business.
Oops! Nasty nasty stuff Bose! You shouldn't do that! Will you still buy from Bose or will you consider the alternatives? Let us know.
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